Succeeding through Service Innovation:
a service perspective for education, research, business and government
This white paper is based on a discussion paper and a feedback process that arose from the Cambridge Service Science, Management and Engineering Symposium, held in July 2007. Overall, more than 150 people contributed to the symposium and the two documents.
To read the feedback comments on the initial discussion paper and learn more about the Cambridge SSME Symposium, please use the left side menu.
The white paper
Details for reference
IfM and IBM. (2008). Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government. Cambridge, United Kingdom: University of Cambridge Institute for Manufacturing. ISBN: 978-1-902546-65-0.
Please feel free to forward this document, a link to it or the contact details to any individuals or organisations who you think might be interested, providing that the material is circulated and used in its entirety. The publication must be acknowledged as IfM and IBM copyright and the title of the document specified.
For further information about the SSME initiative, please visit www.research.ibm.com/ssme